PRIMALX / CUSTOMER CARE
Terms and Conditions
Using this website
These terms apply to your use of primalx.shop and purchases from primalx. Please review the product information and policies before submitting a purchase request.
Products & prices
Prices are shown in USD. Each product page identifies the material, color, size and contents of the set. Duvet inserts and pillow inserts are not included. Screen settings and lighting can affect the appearance of colors.
Payment authorization & order acceptance
By submitting payment through an available payment method, you authorize the stated purchase amount. An order is accepted when primalx confirms acceptance. A submitted purchase request alone does not establish that payment was completed or an order accepted. If a question arises about your purchase, contact customer support.
Delivery
Delivery eligibility, handling times, estimated transit times and charges are described in our Shipping Policy. Delivery estimates are not guarantees.
Returns & refunds
Returns and refunds follow our Return & Refund Policy, including the 30-day request period, applicable return conditions, shipping responsibilities and approved refund timing.
Customer support
Contact support@primalx.shop or call +1 (254) 554-8474. primalx, 2735 Chaparral Rd, Killeen, TX 76542, United States.
Need help? Email support@primalx.shop