PRIMALX / CUSTOMER CARE
Shipping Policy
Where we deliver
Free standard shipping on every order to the 50 United States, including Alaska and Hawaii. We do not ship to U.S. territories, APO/FPO addresses, PO Boxes, or destinations outside the United States.
Processing & delivery
Orders are processed in 1–2 business days. Transit after dispatch is estimated at 3–4 business days, giving an estimated total of 4–6 business days. These are estimates, not delivery guarantees. Business days are Monday through Friday, excluding U.S. federal holidays. The order cutoff is 07:00 PM (GMT−06:00), fixed Central Standard Time (Chicago), without daylight-saving adjustment. Orders placed after the cutoff, on weekends or on holidays begin processing from the next business day.
Shipping charges & taxes
All orders receive free standard shipping. Tax charged at checkout is $0. This does not represent a statement that products are legally tax-exempt.
Your delivery details
Please provide a complete street address and a valid contact email. If you notice an address error or have a delivery concern, contact us so we can review the available options.
Contact
Contact support@primalx.shop or call +1 (254) 554-8474. primalx, 2735 Chaparral Rd, Killeen, TX 76542, United States.
Need help? Email support@primalx.shop